Quality and performance
Review interactions, align scoring, and keep improvement activity attached to the original record.
- Evaluations and QA
- Calibration
- Coaching
- Form builder
Keep every review, request, and follow-up in one operating workspace.
MarvinCall gives call center teams one place to manage quality, coaching, learning, workforce, knowledge and more, with access shaped by role and responsibility.
Keep the full operating loop connected.
Bring each piece of work from creation through ownership, review, and follow-up without losing the decisions or context that explain the outcome.
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Capture the work
Create the evaluation, memo, incident, assessment, request, or task where the work begins.
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Route ownership
Use programs, roles, and permission scopes to place each record with the people responsible for it.
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Review the outcome
Score, acknowledge, approve, comment, or coach without moving the conversation into another tool.
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Keep the history
Return to the original record when a decision, follow-up, export, or audit needs its full context.
Set the structure once, then work in familiar patterns.
Start with the call center structure your teams already understand. The workspace can grow from that foundation without changing the vocabulary people use on the floor.
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Create the workspace
Add the first administrator and name the call center that will own the records.
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Map sites and programs
Reflect the locations and work streams your teams already use day to day.
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Set roles and permissions
Decide which modules and record scopes each operational role can access.
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Open the workflows you need
Start with the modules that matter now, then expand the workspace as the operation changes.
A practical toolkit for the floor and the teams around it.
Each module has a focused job. Together they give operations, quality, learning, and support teams a consistent place to create, review, and revisit work.
Learning and guidance
Publish knowledge, test understanding, and support practice with structured learning records.
- Assessments
- Training
- Call simulator
- Knowledge wiki
- Macros
Workforce coordination
Manage everyday availability and assignments without losing the approval or change history.
- Planning and shifts
- Leave
- Break management
- Dispatch
- Daily tasks
- Workflows
Operations and people
Document issues, communication, meetings, internal movement, and employee feedback in one workspace.
- Incidents
- Memos
- Meetings
- Notes
- Internal job postings
- Recruitment
- Voice of employee
One platform, a focused view for each role.
People see the modules and record scopes assigned to their responsibilities, while shared language keeps handoffs understandable across teams.
Agents
See assigned assessments, training, memos, requests, and personal follow-up without unrelated administration tools.
Supervisors
Review team queues, approvals, evaluations, incidents, and coaching activity with the record history close by.
Trainers and QA
Build forms, run calibration, publish learning, and connect quality findings to practical follow-up.
Administrators
Maintain users, sites, programs, roles, and access rules from the same operating structure.
Review the real workflow before you configure your own.
Start with a seeded product tour, or create a workspace and map it to your call center structure.