MarvinCall brings quality management, coaching, knowledge, workforce operations, and more into one secure, role-based platform for call centers.
From frontline agents to team leaders and site managers, MarvinCall adapts to each role with granular, permission-aware access.
Conduct structured performance reviews and interaction audits. Quality teams can score interactions with personalised forms and track agents' progress over time.
Centralise SOPs, program updates, and team guidelines in a searchable wiki. Permission-aware visibility ensures each role sees exactly what they need.
Run end-to-end internal hiring: post openings, collect applications, and evaluate candidates, all without leaving the platform.
Plan training sessions, track attendance, and manage your team's learning programmes.
Schedule, request, and approve breaks in real time. Keep floor coverage balanced while giving agents full visibility over their daily schedule.
Incidents, memos, coaching sessions, schedules, daily task management, and more. Every operational workflow your floor needs, in one role-aware platform.
No configuration required to get started. Default roles and permissions are ready the moment you register. Adjust them anytime as your needs evolve.
Explore every module before committing. See exactly what your team will use, how it looks, and how it fits your operation.
Register and your space is live in seconds. No configuration needed. Your platform is ready the moment you sign up.
Default roles cover most call centre structures out of the box. Adjust names, create new roles, or fine-tune module-level access whenever you need more granularity.
Add people one by one or import your entire team via Excel. Each person is assigned a role and gets the right access immediately.
Share access and let your team dive in. MarvinCall is built to be immediately familiar. Most people find their way around on their own, on day one. If needed, you can request a guided walkthrough session (up to 2 hours). Free sessions are available depending on your request. Additional sessions can be arranged.
Every feature on this page is active from day one. No hidden tiers or extra steps. Just start using them.
Spotted something? Have an idea? Reach out via the form or by email to report a bug or suggest a feature. We read every message and actively use your feedback to shape what gets built next.
Each module is purpose-built for call centre operations.
No sign-up. No commitment. Jump straight into a fully loaded demo environment with sample data. Explore every module as if it were your own workspace.