MarvinCall
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Everything your team needs.
Nothing they do not.

MarvinCall unifies assessments, knowledge, internal hiring, employee feedback, and more in one secure, role-aware platform.

Explore features Create your call center space →

Built for every layer of your operation

From frontline agents to team leaders and site managers — MarvinCall adapts to each role with granular, permission-aware access.

Evaluations

Conduct structured performance reviews and call-listening audits. Quality teams can score interactions with personalised forms and track agents' progress over time.

Knowledge base

Centralise SOPs, product updates, and team guidelines in a searchable wiki. Permission-aware visibility ensures each role sees exactly what they need.

Internal Job Postings

Run end-to-end internal hiring: post openings, collect applications, and evaluate candidates, all without leaving the platform.

Training

Plan training sessions, track attendance, and manage your team's learning programmes.

Break management

Schedule, request, and approve breaks in real time. Keep floor coverage balanced while giving agents full visibility over their daily schedule.

And more

Incidents, memos, coaching sessions, schedules, daily task management, and more. Every operational workflow your floor needs, in one role-aware platform.

Quick setup
Get your team up and running in a single afternoon
Role-aware access
Every user sees only what their role allows
All in one place
Every workflow your floor needs under one roof
Built to scale
From a single team to a multi-site operation

Up and running immediately

No configuration required to get started. Default roles and permissions are ready the moment you register. Adjust them anytime as your needs evolve.

1
Take a virtual tour
2
Create your workspace
3
Review roles and permissions
4
Add your team
5
Get your team started
6
You are live
7
Share feedback anytime
1

Take a virtual tour

Explore every module before committing. See exactly what your team will use, how it looks, and how it fits your operation.

2

Create your workspace

Register and your space is live in seconds. No configuration needed. Your platform is ready the moment you sign up.

3

Review roles and permissions

Default roles cover most call centre structures out of the box. Adjust names, create new roles, or fine-tune module-level access whenever you need more granularity.

4

Add your team

Add people one by one or import your entire teams via Excel. Each person is assigned a role and gets the right access immediately.

5

Get your team started

Share access and let your team dive in. MarvinCall is built to be immediately familiar. Most people find their way around on their own, on day one. If needed, you can optionally request a guided walkthrough session (up to 2 hours). Free sessions are available depending on your request. Additional sessions can be arranged.

6

You are live

Every feature on this page is active from day one. No hidden tiers or extra steps. Just start using them.

7

Share feedback anytime

Spotted something? Have an idea? Reach out by email to report a bug or suggest a feature. We read every message and actively use your feedback to shape what gets built next.

One platform. Every workflow.

Each module is purpose-built for call centre operations.

Evaluations
Performance reviews and call-listening audits scored with structured forms.
Forms
Custom forms for quality audits and structured call monitorings.
Assessments
Training quizzes and certification tests to measure and track agent knowledge.
Coachings
Log, track, and approve coaching sessions between agents, team leaders and RTA.
Incidents
Report, categorise, and resolve incidents with a full history and escalation chain.
Breaks
Schedule, request, and approve breaks while keeping floor coverage balanced.
Leaves
Manage leave requests, approvals, and balances in one place.
Daily tasks
Log individual and team daily tasks for visibility and accountability.
Users
Create, edit, and manage agent and users accounts.
Internal Job Postings
Post openings, collect applications, and evaluate candidates without leaving the platform.
Voice of Employee
A confidential feedback channel for agents, with actionable insights for managers.
Training
Organise and track training programmes and monitor completion across teams.
Wiki
A searchable, permission-aware knowledge base for SOPs, guides, and product info.
Memos
Create and distribute internal memos to specific teams or the entire organisation.
Dispatch
Assign a Team Leader and QA evaluator to each agent. Every agent knows who they report to; every TL and QA knows their scope.
Simulator
Run call simulation exercises to prepare agents for real interactions.
Agenda
A shared calendar for sessions, events, and team activities — by team or by site.
Schedule and shifts
Define and manage shift patterns and publish team schedules.
Workflows
Create and assign structured workflows to guide agents through recurring processes.
Day off
View and manage day-off calendars across your teams, with full visibility into who is absent and when.
Roles and permissions
Define roles and control access to every module at a granular level.
Notifications
In-platform alerts and updates so nothing important gets missed.
Password management
Reset, deactivate, and audit user passwords with a full access log.
Platform management
Top-level admin controls for managing your call centre workspace and settings.

See it live in 30 seconds.

No sign-up. No commitment. Jump straight into a fully loaded demo environment with real sample data. Explore every module as if it were your own workspace.

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